Next Gen PayOn
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Refund & Cancellation Policy

NEXT GEN PAYON PVT LTD. Draft prepared 12 October 2026.

Draft – to be reviewed. This document is a working draft and has not yet been reviewed by a lawyer. Periods, notice times and named contacts below are proposed defaults to be confirmed in that review.

This policy describes how cancellations and refunds work for our services. Where a signed agreement with a client says something different, the agreement applies.

1. Ongoing services (Payroll, KYC & Onboarding, Tele-calling & Outreach)

  • Billing follows the schedule in your agreement, usually monthly.
  • You can end an ongoing service with 30 days' written notice by email. Work already completed in the notice period is billed as agreed.
  • Any minimum volumes or commitments are set out in your agreement.

2. Per-project work (Field Task Execution, Custom Solutions)

  • Payment terms, including any milestones, are set in each project proposal.
  • If you cancel a project, you pay for work completed up to the cancellation date and any costs already committed.

3. When we refund

If a task is not delivered as agreed and the failure is ours, we will first redo the task at no extra cost. If that is not possible, we will issue a credit or a refund for the affected tasks.

4. How to request a cancellation or refund

Email finance@next-genpayon.com with your company name, the service, and the invoice or task details. We will acknowledge your request within 2 working days.

5. Refund timing

Approved refunds are paid to the original payment method or bank account within 15 working days.

6. Partners

Partners are paid weekly for completed tasks. Questions about a payout can be raised by email or phone during office hours.

7. Contact

NEXT GEN PAYON PVT LTD, 626/1 Saravanampatti Thur, Chinnavedampatti, Coimbatore, Tamil Nadu 641049, India. Email finance@next-genpayon.com, phone +91 82488 21503.