Next Gen PayOn
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Grievance Redressal

NEXT GEN PAYON PVT LTD. Last updated: 14 October 2026.

This page explains how clients, employees of our clients, partners and visitors to this website can raise a complaint about our services, how we handle personal data, or the conduct of our staff and partners, and what happens next.

1. Grievance / Nodal Officer

Name and role
Grievance Officer
Company
Next-Gen PayOn Private Limited
Address
626/1 Saravanampatti Thur, Chinnavedampatti, Coimbatore, Tamil Nadu 641049, India
Hours
Monday to Friday, 9:00 AM to 6:00 PM

2. How to file a grievance

Email nodal@next-genpayon.com with:

  • your name and contact details (email and phone);
  • your organisation, if you are a client, a client's employee or a partner;
  • a description of the issue, including what happened and what you would like us to do;
  • the date or dates involved; and
  • any supporting documents, such as screenshots, payslips or correspondence.

If you use our client portal, you can also raise a support ticket after you log in. Mark it as a grievance and our team will route it to the Grievance Officer.

3. Timelines

  • Acknowledgement: within 24 hours of receiving your grievance, with a reference number.
  • Resolution: within 15 days. If we need more time, for example to investigate with a client or partner, we will tell you why and send you status updates until it is resolved.

4. Escalation

If you are not satisfied with the resolution, you can escalate it to the company's management by writing to the same address, quoting your grievance reference number. Management will review the grievance and the response you received.

If your complaint is about personal data and you are not satisfied with our response, you may also take it to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

5. What this channel is not for

  • Sales enquiries, demos and general questions: please use our contact page or schedule a demo.
  • Partner applications: please use Become a partner.
  • Questions about a client's own policies, such as their leave or pay rules: please contact that employer directly.

6. Related policies

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